Welcome to
Student Support & Wellbeing
Allowing you to deliver the support every student needs to thrive.
Tribal Student Support & Wellbeing helps institutions deliver the right support to every student across every part of their academic journey.
We help you coordinate people and services more effectively to encourage connection, support cognitive and emotional health, and improve outcomes for every student.
We can help in four ways:
- Reach: Reach students at the right time with the right people and services.
- Support: The task of attracting and retaining highly skilled IT personnel proves challenging, as valuable time is often consumed by maintenance rather than innovation.
- Connect: Build a community of students and external services to complement support activities.
- Advocate: Develop and implement wellbeing strategies that support the mission of your institution.
Reach students where they are
Supporting your students begins with understanding who they are and what they need. And in some cases that requires helping them overcome the stigma associated with asking for help.
With Tribal Student Support and Wellbeing, you can reach students at any point in their personal journey with the services they need.
Here's how to get there...
Eliminate roadblocks to service
Use email automation, event management, segmentation and notifications to promote capabilities effectively and make sure students know where to go for support.
Reduce stigma with a safe and easy way for students to seek help
Provide students with multiple contact channels and an on-demand way to book an appointment and exchange information in a secure and safe environment.
Provide options for self-service
Help students find answers to basic questions by leveraging your knowledge base across your institution. Surface relevant content based on context signals so that students find the right information quickly.
Personalise your students’ support experience
Provide students with a transparent and engaging experience by delivering services and information that reflects their specific needs and concerns.
Guide students to the right services with the right providers
Present students with context-driven options likely to meet their needs, and allow them to check availability and book an appointment directly from their search.
Tailor support channels to their needs
Provide multiple ways for students to participate in their care. On-demand, multi-channel services help students access support in the way the prefer.
Provide improved transparency and collaboration
Students can easily access comments, conversations, and other supporting materials from a personalised timeline. This provides clarity between the student and staff, helping cases to be resolved quickly.
Solicit feedback for continuity of care
Send surveys to students following appointments to capture feedback and automatically create follow up tasks if required.
Respond with immediacy
Provide live, real-time, or automated chat so students can get their questions answered and find appropriate resources quickly.
Be there around the clock
Self-service access to contextual multi-channel support outside of office hours helps students get the answers they need at the time they need them.
TALK TO OUR DEDICATED
STUDENT SUPPORT AND WELLBEING EXPERTS
Support students with collaborative care
Student wellbeing is vital to educational success. Today, however, students are struggling with multiple pressures—financial, emotional, and academic.
To provide support that meets their needs, everyone across your institution needs to be involved. Tribal delivers a comprehensive view of a student’s wellbeing from a single record, helping your institution provide more effective and efficient delivery of services.
Deliver a 360-degree view of care
Secure, real-time access to a student’s full enquiry history and data across their journey makes it easy for your team to get up to speed and resolve cases quickly.
Flexibly define teams so that they can deliver the best support
Assign teams multiple levels of responsibilities and roles, according to how your institution supports students and delivers services.
Make sure the right team members have secure access to the data they need
Provide role-based security, both record type and access level, to keep data in the right hands.
Identify problems early
Capture unique student criteria (for example, disability requirements) as early as the enquiry stage to provide more targeted support. Spot trends and identify patterns of behaviour that may cause concern and intervene before there are issues.
Deliver personalised communications
Keep students informed with segmented communication campaigns using text, email, and social. Establish automated notifications and reminders so no student misses an opportunity to connect.
Surface sentiment with custom surveys
Use surveys to understand student needs, experiences, and satisfaction across the student journey.
Handle simple or complex cases
Define cases at the right level of complexity to capture single or multiple issues. Categorise and prioritise case types for better case management.
Route cases intelligently for more effective management
Automatically route cases, defined by type, to the appropriate team to deliver services faster and mitigate frustration and confusion. Build standard workflows to process cases more consistently, efficiently, and securely.
Streamline appointment booking
Assure transparency of service availability and associated resources – whether online or in-person – for a more seamless experience.
Track and assess case load performance
Rely on standard dashboards to capture critical performance indicators, including an overview of team activities related to each case.
Deliver the right level of support
Choose from relevant KPIs, including cases created per day by priority, number of cases resolved per day and time to resolution. Monitor performance and help staff to provide appropriate levels of support.
Reduce pressure on staff
Identify bottlenecks and allocate resource based on student needs by using dashboards to access an overview of team activities and workload.
Connect with your community
Successful student wellbeing initiatives don’t happen in isolation.
Resourcing services to meet the needs of a diverse student population depends on many external providers from an extended community of professional organisations.
Create a tapestry of support for your students by harnessing external expertise, while facilitating social connection with their peers.
Integrate your external support network
Offer a more comprehensive support service to students by including your choice of local and national providers.
Measure the effectiveness of external support
Capture usage statistics and student satisfaction, and tailor provider selection based on feedback.
Highlight relevant external support
Provide contextual signposts to 3rd party services – including student-specific charities, NHS, tutoring services, duty psychiatrists, community mental health teams and more – to help students identify and access relevant non-institutional support on-demand.
Encourage a sense of belonging
Facilitate inclusion, collaboration, and community with a private, university-wide social network designed to enable like-minded students to safely connect with each other.
Create a shared definition of student wellbeing
Student wellbeing involves every part of institutional life, from student services to security and estates to the academic curriculum. Design a whole institution approach to student wellbeing by integrating support, services, and curricula to promote success and build a community of care.
Integrate care across the student lifecycle
Communicate services and support policies broadly so that every member of your education community understands their role and the steps they need to take to support student wellbeing.
Equip every stakeholder with collaborative tools and a more transparent view of service provisioning to help them deliver a better student experience.
Equip every student
for success
Help every student find the services they need to succeed by delivering appropriate support across the channels students are most likely to respond to.
Provide a student-centred view of services so that no student is left wondering how to get help.
Deliver student-focused services that improve outcomes
Understand how student support contributes to other measures of student success.