Research from UNIQUEST has revealed the volume of student enquiries to UK universities that go unanswered, and the manner in which others are followed up. It’s perhaps unsurprising when we consider that in 2015, just 3% of institutions utilised a CRM to support the full student lifecycle from initial enquiry, and many universities are yet to make the most of their solutions. The key findings that Uniquest uncovered demonstrate the gaps in student expectation versus experience and shows that international students are typically enjoying a better experience than domestic students.

ILPs, or individual learning plans, first began as a way to help learners understand how to succeed. Although they are often now pinned to academic outcomes like specific grades or qualifications, they can and do still help learners at every level take their next steps.

What should an ILP include?

Individual learning plans (ILPs) can guide your learners to success, as long as you understand how to structure them. In this blog, we’ll help you understand what should an ILP include, habit-layering, and how to use coaching conversations to develop your learners’ independence.