Maytas is a flexible system and can be fully configured to meet your needs

Support Centre/Help Desk

Support is delivered through Tribal’s dedicated Maytas Support Centre based in Sheffield.
Support is accessible through:

Web (ebs Portal)
Phone
Email

The Support Desk is available between 09:00 and 17:30, Monday to Friday, excluding bank holidays.
Maytas.net is a dedicated portal available for customers to log issues 24 hours per day. It also includes items such as known issues, patches and release information, which can be used out of hours.


Support and ongoing care

Day-one support for your Maytas implementation provides support for any issues, updates to systems, along with standard releases and bug fixes and security patches. Support services are delivered via email, phone or remote assistance via remote connection.

Additional, optional technical services are available to help manage the system. These services include:

IT Managed Service
Database administration
Server Monitoring
Back-up Management
Business Continuity (Disaster Recovery)
Weekend updates
Hardware provision and management.

undefined

 

Learner Operations – a range of outsource services to support your MIS team

Our Learner Operations team provides anything from one-off support to cover staff absence, preparing for an audit or the start of the academic year, to ongoing regular intelligent data management and claims submission, allowing you to bring in additional expert resource to support your MI team as and when you need it.

Data management from ILR production to claim submission
Comprehensive data validation
Funding Optimisation
Enrolment overflow
Learner Destination collection
Bespoke Reporting Solutions

Find out how we can positively affect your bottom line and impact the whole organisation.

Download the Learner Operations Product Overview


Implementation and training

The Tribal Professional Services team is made up of highly experienced consultants with a strong background in government funded and commercial training provision.

The Professional Services team provide consultancy, training and project management to all Maytas and e-track customers. Drawing on a number of years of experience and a variety of backgrounds enables Tribal to adopt a best practice implementation approach. The implementation process can be tailored to meet the individual customer requirements and bespoke materials can be produced to support this process.

The team builds and maintains fantastic customer relationships which support the training and implementation of all new modules and products. Through a continuous improvement framework the Professional Services team can support your business as your needs and requirements grow and evolve.


Want to speak to us?

UK Call: +44 (0) 845 3133 151
Asia Pacific Call: +61 (3) 5221 5535
Email: sales@tribalgroup.com

Useful links