Automate tasks, schedule reminders and workflows, generate reports - ensure nothing is left to chance
Implementation and training
At the start of every implementation there will be a project kick-off meeting and a Project Initiation document (PID) that clearly defines the desired outcomes, aims and objectives for the project, business and all stakeholders.
During implementation we can provide the following services;
Business Process Analysis and Consultancy
Go Live Handholding
We have significant experience of deploying management information systems and have built up a suite of appropriate training options that can be tailored to suit your needs.
We believe that key users and project team members must fully understand the solution in order to deliver a successful project, we therefore deliver overview training early in the implementation to give these users the information they need to make decisions and ensure a successful go live.
Support and ongoing care
Every K2 customer can expect the following when contacting our Support Desk:
A friendly and reliable service
To be treated respectfully
Your call to be dealt with by skilled, competent staff
To be contacted within 1 hour on every call during working hours
To receive regular updates on your calls
To be provided with a suitable workaround or fix where possible
We communicate in a clear, concise and informative way, working closely with all customers to build lasting relationships and achieve shared goals. We are committed to setting and exceeding customer expectations wherever possible.
Each customer has a named Account Manager who will maintain regular contact, and attend on site Account Management meetings, to review the overall performance of both Tribal and the software. Your Account Manager will also work with you to develop a full understanding of the long term needs of your organisation.
The implementation of the K2 Asset Management System will contribute to making estimated savings of £250k for the London Borough of Barking & Dagenham over the next five years.
London Borough of Barking & Dagenham
Want to speak to us?
+44 (0) 845 3133 151
Asia Pacific Call: +61 (3) 5221 5535