Automate tasks, schedule reminders and workflows, generate reports - ensure nothing is left to chance

Implementation and training

At the start of every implementation there will be a project kick-off meeting and a Project Initiation document (PID) that clearly defines the desired outcomes, aims and objectives for the project, business and all stakeholders.

During implementation we can provide the following services;

Project Management

Training

Data Migrations

Data Cleansing

Requirements Capture

Specification Writing

Interface Specifications

Software Development

Interface Development

Workflow creation

Business Process Analysis and Consultancy

System Configuration

Go Live Handholding

We have significant experience of deploying management information systems and have built up a suite of appropriate training options that can be tailored to suit your needs.

We believe that key users and project team members must fully understand the solution in order to deliver a successful project, we therefore deliver overview training early in the implementation to give these users the information they need to make decisions and ensure a successful go live.

Support and ongoing care

Every K2 customer can expect the following when contacting our Support Desk:

A friendly and reliable service

To be treated respectfully

Your call to be dealt with by skilled, competent staff

To be contacted within 1 hour on every call during working hours

To receive regular updates on your calls

To be provided with a suitable workaround or fix where possible

We communicate in a clear, concise and informative way, working closely with all customers to build lasting relationships and achieve shared goals. We are committed to setting and exceeding customer expectations wherever possible.

Account Manager

Each customer has a named Account Manager who will maintain regular contact, and attend on site Account Management meetings, to review the overall performance of both Tribal and the software. Your Account Manager will also work with you to develop a full understanding of the long term needs of your organisation.

The implementation of the K2 Asset Management System will contribute to making estimated savings of £250k for the London Borough of Barking & Dagenham over the next five years.

London Borough of Barking & Dagenham

 

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Want to speak to us?

UK Call: +44 (0) 845 3133 151
Asia Pacific Call: +61 (3) 5221 5535
Email: sales@tribalgroup.com

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