Each implementation of ebs draws upon the 7 Products in the ebs Product Family. Combining 'core' and 'enhanced' components from each Product ensures your organisation benefits from the most appropriate implementation of ebs to suit your ambitions. Our Services, Training, Consultancy and Support Desk ensure you then get the very best out of ebs.

Support

Day-one support for your ebs implementation provides support for any issues, updates to systems along with standard releases and bug fixes and security patches. Support services are delivered via email, phone or remote assistance via remote connection.

Additional, optional technical services are available to help manage the system. These services include:

IT Managed Service
Database administration
Application updates
Server Monitoring 
Back-up Management
Business Continuity (Disaster Recovery)
Weekend updates
Hardware provision and management.

Help Desk

Support is delivered through Tribal’s dedicated ebs Support Centres. The Support Centre specialises in ebs and Unity and does not handle any other system. 

Support is accessible through:

Web (ebs Portal)
Phone
Email

The Support Desk is available between 09:00 and 17:30, Monday to Friday, excluding holidays, and can be contacted on 0844 811 5034.

The ebs Portal is available for customers to log issues 24 hours per day. It also includes items like known issues, patches and release information, which can be used out of hours.

Data Management Services - a range of outsource services to support your student management system (MIS) team

Our Data Management Services team provides anything from one-off support to cover staff absence, preparing for an audit or the start of the academic year, to on-going regular intelligent data management and claims submission, allowing you to bring in additional expert resource to support your student management system (MIS) team as and when you need it.

Data management from ILR production to claim submission
Comprehensive data validation
Funding Optimisation
Enrolment overflow
Learner Destination collection
Bespoke Reporting Solutions

“We were initially nervous about outsourcing our support last year but it has been an undoubted success and certainly this is due to the professionalism and responsiveness of you and your team which have continually exceeded our expectations.”

City College Plymouth

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Training and Consultancy

Tribal offers a range of services targeted at enabling you to get the best from ebs and more generally from your MIS service:


APPLICATION SERVICES are aimed at users of the Tribal systems within the college

Application Training
Application Consultancy
System Design
CPD 


TECHNICAL AND CONFIGURATION SERVICES enable you to exploit to the full the technical capabilities of ebs

Report Writing and Business Intelligence Development
Workflow Development
Integration Development
System Configuration


SYSTEM SUPPORT SERVICES are structured to enable you to have confidence that your systems are maintained, upgraded and remain operational.

Installation
Database Administration
Upgrades
Server Management


OPERATIONS SERVICES provide you with a solid and professional MIS department enabling you to meet the demands of internal and external customers.

ILR Support
Funding Support
Inspection Support
Curriculum Support
Continuous Improvement


STRATEGIC SUPPORT SERVICES aim to support your organisation in achieving its long term objectives

New MIS Manager Sector Induction
New MIS Manager System Induction
Business Process
MIS Support and Reviews
Interim MIS Director or Manager

 


Want to speak to us?

UK Call: +44 (0) 845 3133 151
Asia Pacific Call: +61 (3) 5221 5535
Email: sales@tribalgroup.com

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