Student Information Desk (SID) is the student services management tool for FE, designed to continuously improve the student experience and streamline enquiry management
SiD tracks and monitors student enquiries across multiple departments, building an online searchable knowledgebase of FAQs that can be used as both a self-service facility by students to get the quickest responses to the queries, or by front-line staff dealing directly with student enquiries via phone, email or face-to-face.
Continuously improve the student experience
Save money and resource by streamlining enquiry handling processes
Use one system to answer queries from students and staff across the college
Video: Handling an enquiry
Video: Logging an enquiry
SID is really good at what it does. Enquiries are dealt with more quickly and we’re constantly improving our student experience. I would recommend it for any college